During a meeting with Economy Minister Silvio Schembri and Permanent Secretaries Ronald Mizzi and Jonathan Vassallo, the SME Chamber officials exchanged views on the importance of elevating the level of service across the board.
This includes proper customer care services, a client centric approach, automation and digital investments and streamlining the implementation of AML requirements.
The SME Chamber emphasised that the banking market was still not operating in a healthy manner, in fact big imbalances were still present and clients were not being served in a satisfying manner. A bigger effort needs to be put in place in order to give access to basic and good quality banking service and to increase the choice for clients and competition.
Minister Schembri said that the challenges in this area were not small ones and require actions which are deeper routed. The Minister explained that we should keep in touch in order or him to continue being the voice of businesses in this respect and to push for change. It is however sure that the government is sensitive to this reality and will work to ensure that there is fair access to basic services.
During this meeting the Malta Chamber of SMEs was represented by its CEO Ms Abigail Agius Mamo and Council Members Mr Mario Ciantar and Mr Beppe Muscat.
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